FAQS

All You Wanted to Know And More

WHY LEATHER?

Leather is one of man’s earliest and most useful discoveries - a sustainable material that is transformed from a waste product into a beautifully durable and luxurious product. The hides used are a by-product of the meat industry. Animals are raised for the meat, dairy and wool industries, not for their hides. Isn’t it cool that we can take what is essentially a waste product and turn it a functional and beautiful creation?

WHAT IS VEGETABLE TANNED LEATHER?
“Tanning” refers to the process that converts animal skin to leather. “Vegetable” refers to the natural materials used in the tanning process, such as bark, branches, and leaves, which create beautiful earth tones. Vegetable or veg-tanning, as it is sometimes referred, is one of the oldest methods of tanning known to man, and also the most expensive. The process requires weeks, sometimes months, to complete. Vegetable-tanned leathers are also known for lasting durability and a superb aging hallmark known as a patina—the weathered look leather takes on as it ages. Veg-tanned leathers are known to develop the best patinas.

WHAT IS YOUR RETURN POLICY?

- In order to return or exchange an item, you must contact us within 7 days of delivery.
- To be eligible for a return, your item must be unused and in new condition.
- We do not accept returns on customized or personalized items, unless they arrive damaged or defective. 
- There are certain situations where only partial refunds may be granted (if applicable):
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

CANCELLATION- To cancel an order, you must contact us within 24 hours of purchase.

WHAT IS THE BEST WAY TO TAKE CARE OF LEATHER GOODS?

These pieces can last a lifetime if you know how to care for of them properly.

A living material, leather changes, softens, and gains a patina with time. At Agape, we use only full‑grain leather, worked in such a way as to ensure that the grain and natural features – wrinkles, veins, pores – remain visible. Far from being flaws, these nuances reveal the skin’s ‘transparency’, the expression of its excellent quality and ability to age well.

Protect it from bad weather

Leather is sensitive to natural elements: water, oil, heat, light, and environments that are too humid or too dry. Protect it from prolonged exposure to intense light and heat (direct sunlight, in a window, on a radiator, etc.), which may alter the color. If the leather comes into contact with water, wipe it immediately with a soft, lint-free cloth. This will prevent the formation of stains and blisters.

Some materials can leave permanent marks on leather: ink (markers and pens), oily products (makeup and lipstick), perfume and alcohol-based products. Repeated contact with raw or dark textiles can also have undesirable effects on leather that is lighter in color.

With a little pampering, your Agape leather object will become more beautiful and develop even more character with each passing year.

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